Work Order Request

Please note: To report emergency maintenance issues after business hours, please contact your 24-hour community desk at the number listed below.

In order to provide support to students living on campus, Housing and Residential Communities works closely with facilities, maintenance and custodial services. For problems with air conditioning, heat, locks and/or leaks please contact the 24-hour front desk so you can be connected with the RA on-call, Community Director on-call, or the Area Coordinator on-call. The on-call staff members will be able to assist you in contacting appropriate staff members to help solve your facility issue. If you encounter an emergency situation, please contact UAPD at (205) 348-5454.

For all other requests that are not related to A/C, heat, locks or leaks, including problems with UA-owned appliances (dishwasher, stove, refrigerator, washer or dryer) enter a work order.

Note: Please be very specific about the problem and where it is located (i.e. “closet door” instead of just “door”).

Contact your community desk to be connected to on-call staff for assistance with work orders/problems.

The community desk numbers are:

Cable and MicroFridge: All problems with the cable television or MicroFridge should be entered in the work order system. When entering cable requests, please include 2-hour blocks of time between 9:00 am and 5:00 pm M-F when you would be available to meet a service technician. If your request has not been taken care of within 2 business days, please contact Susan Caples at (205) 348-6628 or scaples@fa.ua.edu .

Internet: OIT provides instructions for connecting to the wireless network on campus, including in the residence halls. Problems with internet should be reported to the IT Service Desk at ITSD@ua.edu or (205) 348-5555.

Washer/Dryer: For washer/dryer problems please visit CSC Service Works. Residents of Bryce Lawn must submit a work order for their washer/dryer and repairs will be made by Frigid Service and Sales. For refund or claim information, visit the general laundry information page.

Mold: Given that mold exists everywhere, particularly in warm and humid locations like Alabama,  the following information, adapted from the Centers for Disease Control and Prevention, is designed to give you more information about how you, and the University, can address this issue.

This CDC site gives an overview of mold and its impacts. Here is some general information excerpted from their site:

There is always a little mold everywhere – in the air and on many surfaces. Molds naturally grow in the indoor environment. Mold spores may also enter any building through open doorways, windows, heating, ventilation, and air conditioning systems. Spores in the air outside also attach themselves to people and animals, making clothing, shoes, bags, and pets convenient vehicles for carrying mold indoors.

Mold exposure does not necessarily present any health problem. However some people are particularly sensitive to molds. These people may experience symptoms such as nasal stuffiness, eye irritation, or wheezing when exposed to molds. People with allergies may be more sensitive to molds. People with immune suppression or underlying lung disease are more susceptible to fungal infections.

Generally, it is not necessary to identify the species of mold growing in a residence, and the CDC does not recommend routine sampling for molds. Since the susceptibility of individuals can vary greatly either because of the amount or type of mold, sampling and culturing are not reliable in determining a person’s health risk.

In most cases, mold can be removed by a thorough cleaning with bleach and water. Some staining may remain, even after the mold has been killed through exposure to bleach.  The stained area does not mean mold remains.

As we’ve learned from the Environmental Protection Agency (EPA) and the CDC, there are no “mold-free” buildings. However, University staff work toward mold remediation, and if you see mold in your residence hall room, we will work to remove it.  To address mold in your room or apartment, please make an appointment with Keon Allen at (205) 348-5910 or kallen@fa.ua.edu.